Privacy Policy:

Privacy Policy for Berg Counselling

Effective Date: January 30, 2023

Berg Counselling is committed to safeguarding your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how Berg Counselling collects, uses, discloses, and protects your personal information in accordance with applicable privacy laws.

1. Information Berg Counselling Collects

Berg Counselling may collect various types of personal information, including but not limited to:

  • Contact Information: Such as your name, address, email address, and phone number.

  • Session Information: Pertaining to your counseling sessions, including notes, assessments, and treatment plans.

  • Billing Information: Details necessary for payment processing, such as credit card information or insurance details.

  • Demographic Information: Information about your age, gender, and other demographic details.

  • Communication Records: Records of communications between you and Berg Counselling, including emails and messages.

2. Consent

By utilizing the services offered by Berg Counselling, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

3. Exceptions to Confidentiality

Confidentiality is a cornerstone of our counselling services. However, there are exceptional circumstances where Berg Counselling is required to disclose confidential information:

  • Child Abuse: If you disclose that a child has been abused or is currently being abused, Berg Counselling is legally obligated to report this. Additionally, disclosures of family violence and/or witnessing family violence by children aged 16 and under may be reported to child welfare authorities as mandated by law.

  • Healthcare Provider Misconduct: If you disclose that another healthcare provider has sexually assaulted you, Berg Counselling is obliged to report it to the appropriate regulatory college.

  • Harm to Self or Others: If you express intentions to harm yourself or someone else, Berg Counselling must intervene to ensure safety.

  • Legal Proceedings: If you are involved in a legal case, your records may be subject to subpoena. Berg Counselling will make every effort to preserve the confidentiality of your records, but circumstances beyond his control may impact this.

  • Breach of Legal Contracts or Court Orders: If informed of a breach of legal contracts or court orders, including Probation and Parole, Berg Counselling may be required to report this information.

4. Disclosure of Your Information

Your personal information may be disclosed to the following parties, but only to the extent necessary to fulfill the purposes stated above:

  • Authorized employees and contractors of Berg Counselling.

  • Legal and regulatory authorities when required by law.

  • Third-party service providers who assist in delivering the services.

5. Security

Reasonable measures are employed to protect your personal information from unauthorized access, disclosure, or alteration. In addition to these safeguards, Berg Counselling utilizes two-factor verification for accessing Jane App - Clinical Management Software to enhance security.

6. Access and Correction

You have the right to access and correct your personal information held by Berg Counselling. To exercise this right, please contact info@bergcounselling.ca.

7. Retention

Personal information is retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by law.

8. Changes to this Privacy Policy

This Privacy Policy may be updated to reflect changes in data handling practices. Notification of significant changes will be provided through [describe how notifications will be made, e.g., email notification or a notice on the website].

9. Contact Berg Counselling

If you have any questions or concerns about this Privacy Policy or data practices, please don't hesitate to contact info@bergcounselling.ca.